Wi-Fi Connection Issues

Can’t connect to the internet? Drops frequently? Try this.

Difficulty

Easy

Time Est.

10 Minutes

Tools Needed

  • Router
  • Device Settings

Step 1: The "Power Cycle"

Unplug your modem and router from the wall power. Wait a full 30 seconds. Plug the modem in first, wait for lights to stabilize, then plug in the router.

Step 2: Forget & Rejoin

On your phone or laptop, go to Wi-Fi settings, find your network, select "Forget This Network", and then rejoin by typing the password again.

Step 3: Check Other Devices

Is it just your laptop, or is your phone also offline? If *all* devices are down, call your ISP (Comcast, AT&T, etc.). If only *one* device is down, the issue is with that specific device.

Step 4: Move Closer

Thick walls and metal appliances (like fridges) block Wi-Fi signals. Test your connection while standing 5 feet from the router.

Understanding Signal Strength (2.4GHz vs 5GHz)

Most modern routers broadcast two different networks:

  • 2.4GHz: Slower speed, but travels through walls better. Best for smart bulbs, printers, and devices far from the router.
  • 5GHz: Much faster speed, but shorter range. Best for streaming Netflix, Zoom calls, and gaming if you are in the same room as the router.

If your connection drops while you are in the backyard or garage, try forcing your device to connect to the 2.4GHz band if available.

When to Buy New Gear

Routers don’t last forever. If your router is more than 5 years old, it may be overheating or simply unable to handle modern speeds.

Signs you need a new router:

  • You have to restart it every week.
  • Speeds are slow even when close to it.
  • Newer devices struggle to connect while older ones are fine.

Pro Tip: Do not hide your router in a cabinet or behind the TV! It needs open air to stay cool and broadcast signal effectively. Place it high up on a shelf for the best coverage.